Last Updated:10-08-2025

At Healthroots, we are committed to delivering your order quickly, safely, and in perfect condition. This Shipping Policy explains our delivery areas, timeframes, fees, and procedures.

1. Delivery Areas
We currently deliver across the Arab Republic of Egypt.

Certain remote or rural areas may require additional delivery time or special arrangements.

2. Processing Time
Orders are processed within [2–7] business days after payment confirmation (or order confirmation for Cash on Delivery).

Orders placed after 3:00 PM or on weekends/public holidays will be processed the next business day.

3. Delivery Timeframes
Cairo & Giza: Usually delivered within 2–3 business days.

Alexandria & Major Cities: Usually delivered within 2–4 business days.

Other Governorates: Usually delivered within 3–7 business days.

Note: Delivery times are estimates and may vary due to external factors such as weather, public holidays, or courier delays.

4. Shipping Fees
Shipping fees vary based on location and will be calculated at checkout.

Any promotional free shipping offers will be clearly stated on our website.

5. Delivery Attempts
The courier will attempt delivery twice. If the order cannot be delivered after two attempts, it will be returned to us.

If an order is returned due to the customer’s unavailability or refusal to accept, re-delivery may incur additional shipping fees.

6. Damaged or Missing Items
If your order arrives damaged, please contact us within 24 hours of receipt, providing photos or videos as evidence.

If an item is missing, notify us immediately so we can investigate and resolve the issue.

7. Contact Us
If you have any questions about our shipping process, please reach out:

  • Email: info@health-roots.com
  • Phone: +20 10 00731010